Terms of service
Terms of Service
Last Updated: [26/09/25]
1. Agreement to Terms
By accessing and using the POUCHY website (pouchy.uk) and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.
2. Description of Service
POUCHY provides custom metal snus containers with personalized engraving services. We offer products that are designed, manufactured, and shipped from the United Kingdom to customers in the UK, European Union, United States, and other international destinations.
3. Account Registration
Account Creation:
- You may create an account to track orders and save preferences
- You must provide accurate, current, and complete information
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to accept responsibility for all activities under your account
Account Termination:
- We reserve the right to terminate accounts that violate these terms
- You may close your account at any time by contacting customer service
4. Orders and Payment
Order Acceptance:
- All orders are subject to acceptance and product availability
- We reserve the right to refuse or cancel orders at our discretion
- Order confirmation does not guarantee acceptance
Custom Products:
- Custom engraved items are made-to-order based on your specifications
- You are responsible for ensuring accuracy of personalization details
- Custom items cannot be canceled once production begins
- We are not liable for spelling errors or design mistakes provided by the customer
Payment Terms:
- Payment is required at time of order placement
- We accept major credit cards and other payment methods as displayed at checkout
- All prices are in British Pounds (GBP) unless otherwise stated
- Prices are subject to change without notice
Processing Times:
- Custom items: 1-3 business days plus engraving time
- Processing excludes weekends and UK bank holidays
5. Shipping and Delivery
Shipping Coverage:
- UK & EU: Free standard shipping
- United States: £1.99 per order
- Other destinations: Contact for rates
Delivery Responsibility:
- Risk of loss transfers to you upon delivery to the shipping address
- You must provide accurate shipping information
- We are not responsible for delays caused by carriers or customs
- Undelivered packages due to incorrect addresses incur re-shipping fees
6. Returns and Refunds
Custom/Engraved Items:
- Custom products are NOT REFUNDABLE except in cases of manufacturing defects
- Defective custom items must be reported within 24 hours of receipt
- We will remake or refund defective custom items at our discretion
Refund Processing:
- Approved refunds processed within 5-10 business days
- Refunds issued to original payment method
- Original shipping costs are non-refundable
7. Intellectual Property & Custom Content
7.1 Customer Content Warranty: By uploading any design, logo, text, or image ("Customer Content") for engraving, you represent and warrant that:
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You are the sole owner of the intellectual property or have obtained express, written permission from the trademark or copyright owner to use the content for this purpose.
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The content does not infringe upon the intellectual property rights, privacy rights, or publicity rights of any third party.
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The content is not defamatory, obscene, or unlawful.
7.2 Passive Service Provider Status: POUCHY acts as a passive conduit for the production of custom goods. We do not manually vet every uploaded image for copyright or trademark ownership. Our fulfillment of an order does not constitute an endorsement of the content or a confirmation of its legal status.
7.3 Right to Refuse: We reserve the right, but not the obligation, to review and reject any order containing content that we suspect violates third-party intellectual property rights or our internal policies.
7.4 License Grant: You grant POUCHY a non-exclusive, royalty-free, worldwide license to use, reproduce, and modify your Customer Content solely for the purpose of fulfilling your order and manufacturing your product.
8. Prohibited Uses
You may not use our website or services for:
- Any unlawful purpose or illegal activity
- Transmitting harmful code, viruses, or malicious software
- Attempting to gain unauthorized access to our systems
- Interfering with other users' experience
- Commercial resale without authorization
9. Privacy and Data Protection
- Your privacy is important to us
- Our Privacy Policy governs data collection and use
- We comply with applicable data protection laws including GDPR
- You consent to data processing necessary for order fulfillment
10. Disclaimers and Limitation of Liability
Product Disclaimers:
- Products are provided "as is" without warranties beyond manufacturing defects
- We do not warrant compatibility with all snus products
- Use of custom containers is at your own risk
Liability Limitations:
- Our liability is limited to the purchase price of the product
- We are not liable for indirect, consequential, or punitive damages
- These limitations apply to the fullest extent permitted by law
Force Majeure:
- We are not liable for delays or failures due to circumstances beyond our control
- This includes natural disasters, government actions, shipping disruptions, etc.
11. Indemnification
11.1 Your Responsibility: You agree to indemnify, defend, and hold harmless POUCHY, its directors, officers, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
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Your use of and access to the Service.
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Your violation of any term of these Terms of Service.
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Any claim that your Customer Content caused damage to a third party or infringed upon a third party’s intellectual property rights.
11.2 Legal Defense: In the event that POUCHY is sued because of a design you provided, you agree to pay for all legal defense costs and any settlements or judgments entered against us.
12. Dispute Resolution
Governing Law:
- These terms are governed by the laws of England and Wales
- Disputes will be resolved in the courts of England and Wales
Alternative Resolution:
- We encourage resolving disputes through direct communication
- Contact customer service before pursuing legal action
- Mediation available for unresolved issues
13. Modifications
Terms Updates:
- We reserve the right to modify these terms at any time
- Changes will be posted with updated effective date
- Continued use constitutes acceptance of new terms
Service Changes:
- We may modify or discontinue services with notice when possible
- Price changes apply to new orders only
14. Contact Information
Customer Service:
- Email: [[email protected]]
- Response time: 24-48 hours during business days
Business Hours: Monday - Friday: 9 AM - 5 PM GMT
15. Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
Agreement Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These terms may be updated periodically. Current version available at pouchy.uk/terms