Shipping policy
Shipping Policy
Processing Time
Custom/Personalized Items: 1-3 business days (additional engraving time required)
Orders are processed Monday through Friday, excluding UK bank holidays. Orders placed after 2 PM or on weekends will be processed the next business day.
Shipping Methods & Delivery Times
United Kingdom & European Union
- Standard Delivery: 7-11 business days via Royal Mail
United States
- Standard Delivery: 10-15 business days via Royal Mail International
Other International Destinations
Shipping to other international destinations may be available upon request - please contact us for availability and rates.
Shipping Costs
FREE SHIPPING to:
- United Kingdom
- European Union countries
Affordable International Shipping:
- United States: £1.99 per order
- Other destinations: Contact us for rates
No minimum order required for any destination.
Custom Product Considerations
Important: Custom engraved items require additional processing time and cannot be expedited. Please allow extra time when ordering personalized products for gifts or special occasions.
Order Tracking
Once your order ships, you'll receive:
- Email confirmation with tracking information
- Delivery confirmation upon arrival
Shipping Address Requirements
- Ensure your shipping address is complete and accurate
- We ship to the address provided at checkout
- Address changes after processing may incur additional fees
- PO Boxes accepted for standard delivery only
Lost or Damaged Packages
Our Responsibility:
- We're responsible for packages until delivered to your address
- Report damaged items within 24 hours of receipt
- Lost packages will be investigated and replaced at no cost
Your Responsibility:
- Provide accurate shipping information
- Be available to receive packages or arrange safe delivery
- Inspect packages immediately upon receipt
Delivery Issues
Undelivered Packages:
- Returned packages due to incorrect addresses incur re-shipping fees
- Packages refused by recipient are subject to return shipping costs
- Contact us within 7 days if you haven't received your order
Weather/Carrier Delays:
- We're not responsible for delays caused by weather or carrier issues
- Delivery estimates are not guaranteed delivery dates
- Contact us if your package is significantly delayed
Holiday Shipping
During peak seasons (Christmas, Valentine's Day, etc.):
- Processing times may be extended
- Last-order dates for holiday delivery will be posted on our website
- Express shipping recommended for time-sensitive orders
Contact Information
Shipping Questions:
- Email: [[email protected]]
- Response time: 24-48 hours during business days
Business Hours: Monday - Friday: 9 AM - 5 PM GMT