Contact information

Contact Information

Business Details

Company Name: Pouchy
Business Type: [Sole Trader]

Contact Address: 
[59 Thornville Road]
[Leeds, LS6 1JY]
[United Kingdom]

Contact Methods

Email: [[email protected]]
Website: https://pouchy.uk

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed

Customer Service Response Time: 24-48 hours during business days

Specific Inquiries

Order Support:

  • Order status and tracking
  • Delivery questions
  • Product customization queries

Technical Support:

  • Website issues
  • Account problems
  • Payment concerns

Quality & Returns:

  • Product defects
  • Return requests
  • Quality concerns

Business Inquiries:

  • Wholesale opportunities
  • Partnership requests
  • Media inquiries

EU Consumer Rights

As an EU customer, you have specific rights under European consumer protection laws:

  • Right to Information: Clear product and business information
  • Right of Withdrawal: 14-day cooling-off period for eligible products (Note: Custom engraved items are excluded)
  • Right to Complain: Access to dispute resolution mechanisms
  • Data Protection Rights: Under GDPR regulations

Online Dispute Resolution

For EU customers, online dispute resolution is available through the European Commission's ODR platform:
EU ODR Platform: https://ec.europa.eu/consumers/odr/

Regulatory Information

Data Protection: We comply with GDPR requirements for data processing and privacy
Trading Standards: We adhere to UK and EU consumer protection regulations
Accessibility: We strive to maintain website accessibility standards

Alternative Contact Methods

Social Media:

  • Instagram: [@pouchy.uk]

Postal Address for Legal Notices:
[59 Thornville Road]
[Leeds, LS6 1JY]
[United Kingdom]

Language Support

Primary Language: English
Additional Support: [List any other languages you support]


Important Notes:

  • All correspondence will receive a response within our stated timeframes
  • For urgent matters, email is the fastest contact method
  • Legal notices should be sent to our registered postal address
  • We maintain records of all customer communications as required by law

Last Updated: [26/09/25]

This contact information is provided to comply with EU e-commerce regulations and consumer protection laws.