Contact information
Contact Information
Business Details
Company Name: Pouchy
Business Type: [Sole Trader]
Contact Address:
[59 Thornville Road]
[Leeds, LS6 1JY]
[United Kingdom]
Contact Methods
Email: [[email protected]]
Website: https://pouchy.uk
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed
Customer Service Response Time: 24-48 hours during business days
Specific Inquiries
Order Support:
- Order status and tracking
- Delivery questions
- Product customization queries
Technical Support:
- Website issues
- Account problems
- Payment concerns
Quality & Returns:
- Product defects
- Return requests
- Quality concerns
Business Inquiries:
- Wholesale opportunities
- Partnership requests
- Media inquiries
EU Consumer Rights
As an EU customer, you have specific rights under European consumer protection laws:
- Right to Information: Clear product and business information
- Right of Withdrawal: 14-day cooling-off period for eligible products (Note: Custom engraved items are excluded)
- Right to Complain: Access to dispute resolution mechanisms
- Data Protection Rights: Under GDPR regulations
Online Dispute Resolution
For EU customers, online dispute resolution is available through the European Commission's ODR platform:
EU ODR Platform: https://ec.europa.eu/consumers/odr/
Regulatory Information
Data Protection: We comply with GDPR requirements for data processing and privacy
Trading Standards: We adhere to UK and EU consumer protection regulations
Accessibility: We strive to maintain website accessibility standards
Alternative Contact Methods
Social Media:
- Instagram: [@pouchy.uk]
Postal Address for Legal Notices:
[59 Thornville Road]
[Leeds, LS6 1JY]
[United Kingdom]
Language Support
Primary Language: English
Additional Support: [List any other languages you support]
Important Notes:
- All correspondence will receive a response within our stated timeframes
- For urgent matters, email is the fastest contact method
- Legal notices should be sent to our registered postal address
- We maintain records of all customer communications as required by law
Last Updated: [26/09/25]
This contact information is provided to comply with EU e-commerce regulations and consumer protection laws.